AI Usage

What the AI does

• Drafts automatic replies to customer messages based on your catalog, FAQs, rules, and store settings.
• Runs digital agents that can use tools you permit, such as searching orders or reading email.

Data sent to AI providers

Only data relevant to the task: message content, catalog excerpts and store context, and necessary customer context. Data is sent to the configured third-party AI model providers (for example Groq, OpenAI, or Anthropic). We do not use your customers' chats to train our own models.

Your controls

• You can turn off automatic replies per number, store, or TikTok account, and pause the bot at any time to take over a conversation.
• Agent actions that send or change data can require your approval.
• AI quota and usage are recorded and visible to you.

Limitations

AI can be wrong or incomplete. Complete your catalog and rules for accurate answers, and review replies regularly. Customer messages and email content are treated as data, not instructions, so instructions inside them are not executed by agents.