Data Deletion

Delete it yourself in the app

• Admins can export all data and permanently delete a workspace under Settings → Workspace → Privacy & data. Deletion takes effect immediately and cannot be undone.
• A single customer's data can be permanently deleted from the customer detail page ("Delete permanently" button). Their orders are anonymised; amounts are kept for bookkeeping.

Requesting deletion of your account and data

Send a request via the Contact page from your registered email address, with the subject "Data Deletion Request" and name the workspace concerned. We verify your identity and then remove data from active systems within 30 days of verification.

What is deleted

• Account, workspace, team members, and settings.
• Customer (CRM) data, chat history, synced orders, catalog, and agent data.
• Access tokens of connected accounts (Shopee, TikTok, Google, Microsoft); we also attempt to revoke them on the platform side.

What may be retained

Records we must keep by law, such as transaction and billing records, and data needed to prevent fraud or resolve disputes, only for as long as required.

Deleting a buyer's data

Buyers who want their data deleted should contact the relevant store. The store owner can contact us to follow up.

Revoking access without deleting your account

• In the app: Marketplace or TikTok DM → Disconnect; Agent Center → Account Connections → Disconnect; Settings → WhatsApp Numbers → disconnect device.
• On the platform: revoke the app's authorisation in Shopee Seller Centre, TikTok settings, Google (Google Account → Security → Third-party access), or Microsoft (My account → Privacy → Apps and services).